Questions about ordering, sizing, shipping or returns? Start here — and if you don’t find your answer, email us at info@fivebarkingdogs.com.
Do you offer free shipping?
Yes. Every order over $79.00 ships free. For orders under $79.00, the shipping charge is calculated at checkout before you pay.
Which brands do you carry?
We carry Bowsers Pet Products (dog beds, crate covers, feeders and more), Up Country (ribbon dog collars, leashes, harnesses and accessories), and Dog Is Good (gifts for dog lovers). You can browse everything by brand on our Manufacturer Index page.
How do I choose the right size dog bed?
Measure your dog, then compare those measurements with the bed’s dimensions on its product page. When your dog falls between sizes, we recommend sizing up so they can stretch out comfortably. Because beds are made to order in your chosen fabric, please measure carefully before ordering.
Can I return a dog bed?
For health reasons, dog beds are nonreturnable except in the case of a manufacturer error or defect. That is why we ask you to use the measurement guidance on each product page and measure carefully before you order. If something arrives with a defect, contact us at info@fivebarkingdogs.com and we will make it right.
How do I find the right collar size?
Measure your dog’s neck and match it against our Dog Collar Sizing Chart. Our Types of Collars page explains the differences between standard, martingale and slip collars if you are deciding which style suits your dog.
Do you match prices?
Yes. Under our Price Match Guarantee, we will match any price from any key online retailer on the same item.
Do you have a rewards program?
Yes — our Rewards program lets you earn points on purchases. The Rewards page explains how points are earned and redeemed.
How do I check on my order?
You can see your orders any time on the My Account page after signing in, and you will also receive order confirmation and shipping emails as your order moves along.
How can I contact you?
Email us any time at info@fivebarkingdogs.com and we will be happy to help with sizing, an order, or anything else.