Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. In all cases, you will need to get a Return Merchandise Authorization (RMA) number before returning an item — please email us at info@fivebarkingdogs.com and we will provide the RMA number and the return address.
Dog beds are not returnable
Due to health reasons, Bowsers beds are not returnable except in the case of manufacturer error or defect. Our beds are manufactured at the time of sale. Please use the measurement charts on each product page and measure your dog carefully before ordering one of our premium beds.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Original shipping charges, if any, are non-refundable. If an item that was shipped to you for free is returned, we may deduct our original shipping charge from your refund. In the event that you need to return an item due to our error, we will pay, or reimburse you for, the return shipping charges.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next contact your bank; there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@fivebarkingdogs.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fivebarkingdogs.com for an RMA number and return instructions.
Shipping returns
Do not mail a return before you have an RMA number. Email us at info@fivebarkingdogs.com and we will give you the RMA number and the address to send your item to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@fivebarkingdogs.com for questions related to refunds and returns.